Once a client fails to show up to two or more appointments, they will no longer be able to schedule at 209 Salon.
Deposit
As part of the booking process, the salon requires a 25% deposit for some services in order to secure your appointment slot. This deposit will be applied to your services upon completion.
If you cancel far in advance of the cancellation policy, the deposit can be refunded if you call the salon and make the request. Refunds are not automatic. For questions, please email 209downtownsalonspa@gmail.com
Late Policy:
We understand that situations arise from time to time that will delay the time of your appointment, however, we have a 15 minute grace period.
Arriving after 15 minutes, you'll be asked to reschedule for a different day OR the stylist at his/her discretion will accommodate a portion of the scheduled service(s) depending on the remaining time and his/her scheduled day.
Children:
We love children, but unfortunately, can not accomodate them unless they are receiving a service. Children must not be left unattended anywhere on the salon floor. Unfortunately, if you have a color service and if your child can't get picked up, we will have to reschedule for a different day. We want to ensure your child is safe at all times.
If you are not 100% satisfied, we ask that you contact us within 7 days of your appointment so that we may schedule to have your hair tweaked/corrected. Any issues that arise after 7 days from your initial appointment date will not immediately be considered a redo but will be assessed on a case by case basis.